Locations:
Pinney Hall P203
Hannon Hall H203

Hours:
Monday - Thursday
7:30 am - 4:00 pm
Friday
7:30 am - 2:30 pm


Information Technology Services

Overview


Loyola High School strives to implement technology that creates a learning environment where students can grow, learn and collaborate. Our goal is to integrate technology responsibly and effectively into the student experience. The Information Technology Services (ITS) department provides training and support to our faculty and staff to help them best utilize technology at Loyola High School.

Services

ITS offers many services to the students at Loyola High School, including:

  • Training – ITS offers several training resources including online training, workshops, and peer to peer training.
  • Printing – There are multiple printing stations on campus including the Information Commons and the Dwan Lab.
  • Equipment rental – Students are able to checkout cameras, microphones and other media equipment for student projects and assignments.
  • Student Helpdesk – Coming soon.

Devices

Loyola High School will be transitioning to a 1:1 Apple MacBook program beginning in 2019 and officially in 2020. For more information please visit the 1:1 Technology Program page for more information. Loyola currently uses a shared device program comprised of MacBook carts iPad carts positioned throughout campus.

Support

If you require support from the ITS department, we have various support options available:

  • Written solutions to many common questions are found through the Helpdesk Portal.
  • Videos tutorials that take you through step-by-step procedures can be accessed via Canvas.
  • Additionally, there are several ways to submit a request for support from the ITS department:
    • Email helpdesk@loyolahs.edu to have a support request created.
    • If you are a member of the faculty/staff, you can submit a request for support through our Service Portal.
    • Visit our office in P203 during regular school hours.

Information Technology Services (ITS)

Terence Stephenson
Director of Information Technology
x1724
tstephenson@loyolahs.edu

Fadi Bayaa
Systems & Network Administrator
x1720
fbayaa@loyolahs.edu

Ken Chan
Network & Systems Administrator
x1721
kchan@loyolahs.edu

The confidentiality, integrity and availability of Loyola High School systems and data is vital for the school to operate on a day to day basis. All employees of Loyola High School are responsible for reporting all potential IT security incidents in a timely manner. Examples of IT security incidents that should be reported include:

  • Password alternations not initiated by the user
  • Internet browser pop-ups that cannot be closed
  • Computer infection from a virus, spyware or other malicious software
  • Missing physical files that contain data that is sensitive, restricted or internal
  • Loss or theft of Loyola High School issued computer hardware

To report a potential security incident, email the Information Technology Services (ITS) department at helpesk@loyolahs.edu or visit our office in P203. To report loss or theft of physical data (files, documents, etc) contact Human Resources.